Recently I was installing a line of business system client and received the error “An installation support file could not be installed – catastrophic failure”. After a bit of troubleshooting, I found a simple solution.
- Go to the folder “C:\Program Files (x86)”
- Go to the view tab and select the tick box “Hidden Items“
- Rename the folder “InstallShield Installation Information” to “InstallShield Installation Information.old“
- Restart your installation and it should be successful.